TERMS AND CONDITIONS
Seeing results from our products is a process and we will never promise you that you will see results overnight, because that is simply not accurate. Some people see/feel results in 2 weeks, for others, it might take 2 months or more, but we are confident you will see/feel improvements in the health of your hair and skin if you use the products correctly for at least 90 days.
In the rare event that you don't see any results, here are the steps to follow to validate and claim 100% of your money back for the products you purchased. Please note that:
1) the shipping charge is not included in the refund;
2) sample size products, extras or merchandise, gift cards, and downloadable software products do not qualify for refund; and
3) reoccurring subscription orders do not qualify for the refund.
Step 1: Always take a before picture before you start using the products so that you can have something to compare your progress to.
Make sure you email your before picture to email@example.com within 3 days of receiving your products - without this, your money back claim will be invalid as we want to avoid a small number of people scamming the system by taking pictures a few days apart.
Step 2: Follow our simple 5 Step Beauty Routine guide on how to use the products efficiently. The beauty routine was on the results page of the quiz that was also emailed to you after you took either the Healthy Hair Quiz and/or the Healthy Skin Quiz. Follow the "how to use" process for a minimum of 90 days. Remember it's not necessarily a fast results process for everyone. We use only natural ingredients so you have to be patient to give the products time to work.
Step 3: After 90 days of using our products, if you don't see or feel any improvements in your hair or skin, then take another picture and email it to firstname.lastname@example.org, making sure the lighting is similar to your “before” picture. After that, fill out the form below to process your claim.
HOW TO CLAIM:
1) Take before and after photos and send them in
2) Use our products for about 90 days, but claim it within 100 days
3) Fill out the form and member of our team will get back to you