COVID-19 Shipping Update: A message to our Kyra's Shea Medleys Family
Our top priority has always been the health and safety of all KSM Team members and our customers. Thankfully, the production of our products basically already complied with state recommended social distancing and PPE guidelines, so the changes we have made were few (i.e. adding more space between the work areas).
What does this mean for you?
- Processing times may be delayed. Processing times are generally within 5-7 business days* (you know we try to get your orders out even faster than that) although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund. Please just email firstname.lastname@example.org or submit a form on our Contact page.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Juneteenth, Labor Day, Thanksgiving, Christmas Eve, and Christmas.