Customer Care 2
What's so special about Shea Butter?
Shea butter is absolutely amazing! It has been used for centuries in West Africa and now around the world for beauty/cosmetic, medicinal, and even cooking purposes. It is great on its own and combines well with other natural ingredients like the essential oils and other raw materials that are used in all KSM products. We only use high-quality, unrefined Shea Butter from Ghana to ensure the best natural results. Check out our Ingredients page for my details.
How often should I use my Medleys?
Every other day, daily or as often as you need! Our organic products are multipurpose in that you can use them on both your hair AND skin. We believe that if you CANNOT use a product on your skin, then you SHOULD NOT put it in your hair, and vice versa. All of our products are SHE-approved (Safe, Healthy, Effective), and do exactly what they say they will do—moisten, soften, strengthen, condition, and restore your skin and hair. Even better, just a little goes a long way!
Take our Healthy Hair Quiz and/or our Healthy Skin Quiz to receive a customized beauty care routine that is specific to your hair and/or skin needs and goals. It will recommend exactly how often you should use our Medleys based on your quiz results.
Which products can I use on my hair? My skin?
In addition to being organic, natural, and vegan, our products have multipurpose characteristics, which makes all KSM products safe to use on both your hair AND skin. So it really depends on your personal interests and needs are. Are you looking to make your hair stronger? Do you want softer skin? Take our Healthy Hair Quiz and/or our Healthy Skin Quiz to find out which products would be best for your hair and/or skin types.
You can also click on any product that you are interested in and find out what it does, the ingredients, and how to use them on your hair and skin. Email us at firstname.lastname@example.org or text us at (844) 971-1649, and we will happily assist you.
Who do I tell about my great Kyra’s Shea Medleys experience or my favorite products?
At KSM, we highly value Customer Service, Satisfaction, and Feedback. Please tell us about your customer experiences, your favorite Medleys in the product reviews, and how you use them as this information helps us continue to give you the best service and the best products. We would love to hear from you! You'll also earn up to 100 SHEA CASH reward points for each review + 150 additional points for submitting a photo of you with your review.
You can also post your comments, pictures, and other experiences on any of our social media pages including Facebook, Twitter, Instagram, and Pinterest. Just tag us or use the hashtag #KyraShea or #KSMFamily and we will reward you 200 points for shout outs and 500 points for reviews/tutorials in return.
Of course, feel free to email us at email@example.com or text us at (844) 971-1649 to tell us about your experience. You can reach us any way you like.
Does Kyra’s Shea Medleys test on animals?
No, no, and NO! KSM IS VEGAN in every way, which also means we uphold cruelty-free standards! We have been certified as cruelty-free by the Leaping Bunnies Program and certified as vegan and cruelty-free by PETA. We absolutely do NOT conduct animal testing with any KSM products. We are fully committed to using alternatives to animal testing and are far too ethical to even consider such methods to test our products. Products go through a series of quality tests on ourselves and voluntary evaluators to ensure the best results.
Are any Kyra’s Shea Medleys products derived from animals?
No way! Again, VEGAN! All of Kyra’s Shea Medleys products contain natural ingredients that are of botanical origin only. They are organic in that they are ethically made, NO CHEMICALS, and predominately raw or unrefined. As mentioned above, We are certified vegan and cruelty-free PETA and the Leaping Bunnies Program.
I’m a new customer. What products would you suggest?
KSM products are handcrafted with love and care as we put our all into each and every Medley. Using quality ingredients, we believe that every item in our shop is the best because they do exactly what they are intended to do and more. However, it really depends on your hair and/or skin care needs and your personal interests, so we suggest that you:
1) Take our Healthy Hair Quiz and/or our Healthy Skin Quiz to find out which products would be best for you.
2) Use the 20% OFF discount you get at the end of the quiz to purchase the sample sizes of the suggested products.
Feel free to text us at (844) 971-1649 or email us at firstname.lastname@example.org as well.
Fun Fact: Kyra Nicole, the owner and founder of KSM, favors the Original Butter Cream as it was the first one she ever created. You cannot go wrong with Avocado and Vanilla!
Are Kyra’s Shea Medleys products safe for babies, too?
Definitely! We only use high quality, best-grade, and natural (non-chemical) ingredients in all of our products which are safe for everyone who uses them, including your little ones. Try our KSM Baby Butters samples or our KSM Baby Oil samples first to see what you like.
Be sure to check out the detailed descriptions of the essential ingredients used in each of our products to note any allergies. If you do experience any allergic reactions, please consult your physician as soon as possible. Unscented options are also available via Custom Orders (minimum 60 oz required for custom orders), so reach us by email at email@example.com if interested.
Are Kyra's Shea Medleys Butters sold by weight or volume?
One of the desirable characteristics of KSM products is the light feeling in both the jar and on your hair/skin. Therefore, we sell our Butters by volume or the jar size (Small, Medium, Large), not by the weight. We, of course, we fill our jars to the maximum capacity. Our products are also LONG-LASTING as you do not need a lot to get the job done. A large jar should last you a couple months if you use it from hair to toe.
For your convenience, here are the weights in ounces for all of our Butters:
- Small ~ 1.2 oz
- Medium ~ 2.5 oz
- Large ~ 5 oz
These products smell so good I could just eat them! Can I eat them?
Fun Fact: Shea Butter is used for cooking purposes in West Africa and many of the ingredients we use can be found in your kitchen, i.e. Olive, Coconut, and Grapeseed oils, Aloe Vera Juice, and Castor Oil.
However, while we are very happy that you love the smell of our products, please DO NOT consume any of them. KSM products are for topical use only; they are not meant for internal use as mentioned on the labels. If the product is consumed, please drink lots of water and contact a doctor.
What is the shelf life of the products?
Depending on the Medley you purchase, our natural products last from a few months to two years. We know this is not the normal 3 to 5 years you may get with other products, but we chose to give you organic and natural ingredients, NOT CHEMICALS! For maximum shelf life, please store your products in cool, dark areas (i.e. bathroom cabinet or mirror) or store in the refrigerator to extend the shelf life. You can find the "Shelf Life" length of every Medley under the "Ingredients" tab.
Can I get your products all year long or are some of your products seasonal?
Great question! You can get most of our products all year long. However, we do have specific products that are subject to price changes, packaging/shipping specifications, or may only be available temporarily/limited time.
For examples: Our Butter Creams and Baby Butters are prone to melting during the hotter seasons, so we only ship them Priority Mail during those times and suggest that you add an ice pack to your cart to help keep them cool. See our Summer Care page for more details.
Our Pumpkin Spice and Gingerbread Cookie Butter Creams are limited edition items only available during the fall and winter seasons. Our Floral Waters may receive a price increase when the specific flowers are no longer in season (i.e. Roses are out of season or not growing abundantly during Fall and Winter).
Can you customize orders and items?
We will customize your favorite Medleys for any and every occasion, such as baby showers, sweet 16 birthdays, bridal showers, weddings, and more. We primarily customize the outside of the jars from the labels to the tops, but we NOW offer the option to customize the ingredients of our products including unscented options (minimum order quantity of 60 oz required). Just email us at firstname.lastname@example.org with "Customize My Order" in the subject line, and someone will contact you to obtain details for your order. We need at least three (3) weeks to design, create, and ship custom orders so please place them in considerable time before your event.
Does Kyra’s Shea Medleys offer any promotions, discounts/coupon codes, or recycling program?
We do provide promotions and discounts/coupon codes frequently throughout the year, and you will not miss them as we email them to you if you are signed up for our email/SMS mailing lists or in our Shea Loves Facebook Group. We provide tips, natural hair features, organic ingredient highlights, exclusive sales, and other goodies in our Back To Natural Newsletter. Please sign up for our mailing list if you have not done so already.
We may also post similar opportunities and giveaways on any of our social media pages. You can also participate in our new KSM Loyalty Program, earning SHEA CASH points towards freebies, e-gift certificates, free shipping and other discounts. At the moment, we do NOT have a recycling program for online customers, but all product packaging are recyclable. We may have contests and promotions that highlight what you do with your leftover jars. So keep a look out for an email, tweet, Facebook, Instagram, or PInterest about such opportunities and announcements. @KyraSheaMedleys
Can I combine discount codes as well as KSM E-Gift Cards?
You can certainly combine one discount code with aKSM E-Gift Card.You can use as many E-Gift cards to pay for your order as you want. However, you CANNOT combine discount or coupon codes on the same order (not allowed by our website platform, Shopify) unless stated otherwise.
What are the 3-Pack Bundles? Can I choose what goes into one?
Our 3-Pack Bundles are meant to save you money to get a small, medium, and large in the selected Butter Cream while donating 7 Butter Creams via our KSM Gives Backprogram. You can either share them with your family and friends or leave one at home, one at work, and one in your purse or backpack. Each bundle is already a set and cannot be altered. We plan on creating an option in the future where you can create your own Bundle Packs and Gift Sets.
What is KSM doing to protect against COVID-19? Will my package still arrive on time?
Thank you for asking. The safety of our KSM team members and customers have always been one of our top priorities. Please check out our COVID-19 Update for more detailed information.
I have other questions. What's the best way to reach you?
Text: (844) 971-1649
Hours of Operation:
Monday-Friday: 10:00am - 6:00pm EST | 7:00am-3:00pm PST
Kyra’s Shea Medleys, LLC
P.O. Box 950311
Atlanta, GA 30377
For more information regarding Customer Care, Shipping Policy, Refund Policy, 100 Day Money Back Guarantee, Wholesale Inquiries, or General Questions, visit our Customer Care page or you can reach us via message in the Contacts tab.
THANK YOU and HAPPY SHOPPING!!!